Safarigate – QTKitServer Process Kills Safari and My Mac

Safari Gate

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Gate is probably a word that Apple likes the least so with that in mind I’m taking the time to write about the latest Applegate and you heard it here first – Safarigate!

Besides the bug I am reporting about here you’ll find it interesting to know that Apple censored my post about this on their discussion forums. The post was removed almost immediately after it went live.

The release of Mavericks heralds the release of a new version of Safari. The one thing that isn’t new is that Safari is one of the top five apps I use on my Mac. Unfortunately the latest version isn’t much different from previous versions — it’s still rife with bugs.

Big or small Safari is fully loaded in the bug department since bookmark editing is an embarrassing mess and a shadow of its former self making managing bookmarks a nightmare. Apple even graciously allows you to sync that mess across devices.

Sad face and ooops I’ve digressed…back on topic…S A F A R I G A T E !

Got a Mac? Are you using Safari? Does it randomly freeze up? Excessive disk I/O? System slows to a crawl?? Welcome to Safari’s latest major bug:

QTKitServer – (267) Safari Web Content (Not responding)

If  you  find one or more of these non-responding process in Activity Monitor then you’ve got one major  case of heartache on your hands. Get 5 or more and look out! Your Mac will get hot, the fans will roar and who knows maybe it will melt. If you attempt to do any disk i/o during this time – ha ha ha ha. Good luck.

Right now the only solution is to quit Safari. Then you need to hope that the problem doesn’t come back again the next time you launch it so you can get some work or that back up you so desperately need to do done.

A version of this post was originally posted to Apple’s discussion forums. However, Apple decided to censor the post and remove it. Here’s the content of that email:

Dear Martin David,

Your post was removed from Apple Support Communities as it contained feedback or feature requests. These areas are intended to address technical issues about Apple products. Although your feedback is appreciated, unfortunately these forums are not designed for it and your thoughts/concerns will not get the attention they deserve.
If you would like to send feedback to Apple about a product, please use the appropriate selection at http://www.apple.com/feedback/ As part of submitting feedback, please read the Unsolicited Idea Submission Policy linked to the feedback page.

Best Regards,
Apple Support Communities Staff

A copy of your message for reference:

All: Here ya go – the latest Applegate and you heard it here first – Safarigate! The release of Mavericks heralds the release of a new version of Safari. Like past versions one of the top five apps that I really need use on my Mac – it’s rife with bugs. Big or small Safari is fully loaded in the bug department – bookmark editing is a embarassing shadow of its formal self making managing bookmarks a nightmare and Apple lets you sync that mess across devices – sad face – ooops I’ve digressed… …back on topic… S A F A R I G A T E ! Got a Mac? Are you using Safari? Does it randomly freeze up? Excessive disk I/O? System slows to a crawl?? Welcome to Safari’s latest major bug: QTKitServer – (267) Safari Web Content (Not responding) you’ll find one or more of these in Activity Monitor. If you’ve gotten one you have major heartache. Get 5 or more and look out you Mac will get hot, the fans will roar and who knows maybe it will melt. Trying to do any disk i/o during this time – ha ha ha ha. Good luck.
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This message is sent from a send-only email account. Any replies sent to this address are deleted automatically by the system.

It maybe interesting to see how far your posts will get on Apple’s discussion forums if you use the word “gate” or maybe even “Applegate” — who wants to give it a try?

About David W. Martin

David W. Martin has more than 20 years of experience in the industry as a programmer, systems and business analyst, author, and consultant. David has written for CNET's iPhoneatlas.com, MacLife.com, CultofMac.com and BYTE.com. He has a deep knowledge and passion for the all things Apple. Follow David on Twitter @david_w_martin.
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